Conditions for Returns
The product should be unused, unworn, unwashed and without any flaws.
The product should include the original labels, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box.
If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition within 14 day return window. Please note that all products are not eligible for a return if the product is "No longer needed"
For device related issues please contact us.
Category Returns Policy
Home & Kitchen Appliances, Lighting & Electrical, Gardening, Power Tools & Accessories, Hand Tools, DIY, Automotive, Tyres
If your item from the categories mentioned above arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, within the 14 day return window, provided the exact item is available with the seller. If the same item is not currently available, a refund will be issued.
Products from the above are not eligible for return if the item is "No longer needed"
Valid reasons to return an item
Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase)